Crekiya— EN
Privacy Policy

From opening an account to playing games on Crekiya, we collect certain specific information. The purpose of collecting this information is straightforward — to provide you with the best and safest gaming experience. Here's the detailed breakdown:

As part of KYC (Know Your Customer) verification, we may request a copy of your government-issued ID. This information is used only to verify your identity and prevent fraud. Under Crekiya's privacy policy, this information is stored with the highest level of security.

Crekiya never uses your information for vague or unknown purposes. Every piece of data collected has a clear and legitimate reason behind it. Here are the purposes for which we use your personal information:

• Account management: To create, manage, and secure your account.
• Identity Verification: To prevent fraud and ensure the security of the platform.
• Transaction Processing: To process deposits and withdrawals smoothly.
• Customer support: To address your complaints and questions.
• Promotions & Bonuses: To send you offers relevant to you (you can turn this off if you wish).
• Legal obligations: To comply with regulatory requirements.
• Service Improvement: Analytics to improve the platform experience (always anonymized).

Crekiya never uses your information beyond its original purpose. If we need to use your data for any new purpose, we will notify you first and obtain your consent if required.

The most important aspect of Crekiya's privacy policy is this — your information is never sold. However, in certain specific situations, limited information may be shared:

• Payment Processors: Only the necessary financial information is shared with authorized payment partners to complete transactions.
• Identity Verification Services: With a licensed verification provider for the KYC process.
• Legal authorities: In response to court orders or valid requests from regulatory authorities.
• Technology Service Providers: For server hosting and security services — they are bound by strict confidentiality agreements.

Before sharing any data with third parties, Crekiya ensures that the receiving party maintains privacy protection standards equal to or higher than our own. Any partnership found to involve suspicious activity is terminated immediately.

Crekiya's website and app use cookies to enhance your experience. Cookies are small data files stored in your browser. Here are the cookies we use:

• Essential cookies: For login sessions and security — the site cannot function properly without these.
• Functionality cookies: To remember your preferences and settings.
• Analytics Cookies: To understand which sections of the site are used most (anonymously).

Crekiya does not use third-party advertising cookies. Our analytics cookies are used solely to improve our own services and are never shared with external advertising networks.

Crekiya does not retain your information indefinitely. A specific retention period is set for each type of data:

Upon expiry, data is permanently deleted or anonymized in a way that makes it impossible to identify you. Certain data may need to be retained longer due to legal obligations — in such cases, it is stored with the highest level of security.

Crekiya applies industry-leading security measures to protect your information. Our security infrastructure is built in multiple layers:

• TLS/SSL encryption: All data transmissions are secured with 256-bit encryption.
• Firewall & DDoS Protection: Advanced firewall systems to protect against server attacks.
• Regular Security Audits: Independent security experts conduct regular audits of our systems.
• Two-Factor Authentication (2FA): An additional layer of security for login.
• Restricted Staff Access: Only authorized personnel have access to your data.
• Real-Time Monitoring: Suspicious activity is detected and blocked in real time.

In the event of a security breach, Crekiya will notify affected members as quickly as possible and take all necessary action. We believe transparency is the foundation of trust.

According to Crekiya's privacy policy, you have complete control over your own information. Your rights are detailed below:

Crekiya is an adults-only gaming platform. Opening an account or using the platform by anyone under 18 years of age is strictly prohibited.

• Age verification is carried out at the time of registration.
• We do not knowingly collect any information from individuals under the age of 18.
• If we inadvertently collect information from a minor, it will be deleted immediately.
• Parents can contact our support team immediately if they have concerns.

As an international platform, Crekiya may process your information on servers in different countries in some cases. We ensure the following:

• International data protection standards are followed when transferring data.
• Adequate safeguards are in place in the country to which data is transferred.
• Standard Contractual Clauses are used for transfers to third countries.
• All transferred data remains encrypted at all times.

Crekiya makes no compromise on your data security — regardless of where your information is stored, we ensure the same level of protection.

Crekiya's privacy policy may be updated over time. Our commitment in case of changes:

• You will be notified of any significant changes via email or in-app notification in advance.
• The date of any change will be noted at the top of this page under "Last Updated".
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact Crekiya's data protection team directly. We take every request seriously and are committed to resolving it as promptly as possible.

If you believe Crekiya has violated our own privacy policy in using your information, first notify our support team. If you are not satisfied with their response, you have full rights to file a complaint with the relevant regulatory authorities.